Mahosot Hospital Nurses Made To Smile

Smiling Nurse Mahosot

a cardboard cut-out of a smiling nurse advertises the ‘keep smiling’ campaign

Mahosot Hospital is undertaking a ‘keep smiling’ initiative to encourage all nurses and medical staff at the hospital to maintain a friendly and pleasant demeanour whilst providing medical services to their patients.

Deputy Director General of the hospital, Ms Aphone Visathep, told Vientiane Times that this is one of many activities aiming to upgrade the hospital to become a more modern facility in the years to come.

“We are doing this as we have received feedback in the hospital’s comment box advising all doctors and nurses to keep smiling when they provide medical services,” she said.

On behalf of the doctors and nurses at the hospital, Ms Aphone welcomed all comments from the public, and said it is good that people want to see better and more friendly services. All positive suggestions will be taken into account and used to improve the quality of services in the years to come, she said.

So far, the hospital has already installed a ticket machine to issue patients with a number to identify their place in the queue of people waiting to see a doctor to ensure they reduce waiting times as much as possible.

“We aim to upgrade the hospital facilities in line with international standards,” she said. In the future, it is expected that the hospital will be financially self-sufficient, and not dependent on government funding.

Achieving its aims requires attracting more highly trained doctors and nurses to work at the hospital by providing better conditions, higher salaries and overseas training courses. One of the hospital’s key objectives is to reduce the number of people seeking treatment in neighbouring countries.

Doctors expect that in the near future the services provided will be of a similar level to those at private hospitals in neighbouring countries.

The hospital has already begun constructing new buildings for the patients, improving medical service standards, furthering human resource development and expanding the parking lot.

It also maintains a budget to purchase the new modern equipment necessary to upgrade the standard of medical services. In addition, the hospital has also discussed medical ethics with its staff, in order to reduce the number of complaints from the public about its services.

Deputy Director General of the Health Care Department of the Ministry of Health, Associate Professor Dr Bounnack Saysanasongkham, said that this is a good beginning on the road to becoming a modern hospital.

However, Ms Aphone said that the hospital still has problems that need to be solved, particularly in relation to the shortage of nurses needed to provide daily services after the upgrade of facilities is completed.

Mahosot Hospital was the first hospital in Laos, established in 1910 by French medical doctors. It has 31 wards with 450 beds, and employs more than 700 medical staff, all of whom are Lao nationals. Many have received training overseas.

Mahosot Hospital


Vientiane Times,
02 May 2013